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Intuitive Code Brings Interactivity to Conversational Bots

In this article, we discuss how to bring interactivity to conversational bots using world-leading technologies. We discuss real case scenarios and benefits to users.

Let's say that you have a Livestream session embedded on a bot. One of the question you might have is how to bring interactivity and collaboration between the host and attendees. However, you might start by asking why would I want to have my Livestream embedded on a bot instead of the browser or my website. There are obvious reasons being one of the most important security.

I can easily get access to your Livestream if you embed it on a website, even if you protect it behind a membership plugin, making it pointless to waste time and money by following methods most people and companies use. Of course, you may that in your case content does not matter, but that's not the case with our clients when streaming content has major implications.

For the sake of simplicity, I am going to discuss different forms to display elements when interacting with a bot. I invite you to test the different options.

Displaying Elements

Let's say that you wish to display your roadmap, a chart, a form to digitally sign a document, a video, or something else. We are discussing three alternatives, however, the experience differs depending on which one you choose

  1. Open in your browser
  2. Modal pop-up
  3. Embedded

The bot shall give the option to the user to choose his preferred content view

bot options to display content

Herein, I am exhibiting how to display a roadmap.

Open in browser

To have it on your browser by opening on a new tab is the most common method, also the one that might be the most convenient, depending on your project. It often lets one take advantages of the platform you are integrating with.

Roadmap on your browser

Modal pop-up

To display content on a modal pop-up can be very useful. For instance, our clients prefer this method to display a form or to give the option for the user to digitally sign a document. Firstly, the user fills in the form. Secondly, the bot can automatically generate a document by using a webhook. Finally, the user can receive an email with a link to the document. Other example, could be the user to prompt the bot to display invoices. Below, I exhibit a modal pop-up you get by interacting with the bot.

Bot modal pop-up

Notice that this display method does not necessarily restrict the user to interact with the element.

user interactions on bot conversation modal pop up

Embedded Element

Finally, you can have the element embedded on the bot conversation. A form, Livestream, document, video, etc.

Embedded element on the bot conversation

Bringing Interactivity

I am not going to discuss in detail all forms of interactivity we can have in a conversational bot. It also depends on the platform you are integrating with. Our clients work with world leading partners and technologies. The level of interactivity is going to depend on your user role or permissions. For instance, during a Livestream session you can have your attendees collaborating on a document in real-time, or voting for new features, by using a platform like Miro. Other example would be users responding to a quiz or voting for the topic of the Livestream session before it gets started.

So, Intuitive Code brings together different technologies making them available in a highly secure conversational bot. You can run open and private events to thousands of users worldwide. I will be discussing this topic on a different blog post. Would you like to play with a conversational bot we are building for a client? Then, click here. Choose the option, What's Ahead to go through the steps described in this article.

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